Auto Assured - 24 Hour Road Rescue

Procedures

Rescue membership is effective 24 hours after purchase.
The membership card provided indicates your Membership type and membership number.
Place the membership sticker on a prominent and visible place on the front rear windscreen.
Store all the 24 Hour Rescue Hotlines in your mobile telephone.
Inform all regular drivers of your vehicle of these procedures.
Services are offered within the greater Nairobi Area (30 kms from the Central Business District).
We CANNOT assist unless you CALL us on our specified Hotlines.
Services offered for Private cars, pick-ups & vans under 3 tons.
Services are subject to standard Membership Terms & Conditions.

Procedures to follow within Greater Nairobi

Motor Vehicle Accident – whether Major or Minor damage

Do not admit liability or agree for settlement of damages.
Call our 24 hour Rescue Hotlines.
State your Membership Number (provided on the Membership card) and Vehicle Registration Number.
Provide accurate details of the accident as requested by the Rescue Controller (Exact location, Nature of accident, Injuries if any, Extent of damage).
Wait for Auto Assured Rescue Crew to arrive at the scene.
Inform the Traffic Police not to Tow or Recover your vehicle because you are waiting for the Auto Assured Rescue Crew.
Auto Assured will ensure that relevant and accurate information is collected to facilitate processing of your accident claim.
You will be required to accompany Auto Assured to the Police Station to facilitate the processing of the Police Abstract.

Theft of Your Motor Vehicle – In the event that you are carjacked and then abandoned or your vehicle is stolen:

Call our 24 Hour Rescue Hotlines
State your Membership Number (Provided on the Membership Card) and Vehicle Registration Number
Provide accurate details of the incident as requested by the Rescue Controller (Exact location, Nature of theft, Injuries if any).
Wait for Auto Assured Rescue Crew to arrive and assist you.
Auto Assured will ensure that relevant and accurate information is collected to facilitate processing of your theft claim.
You will be required to accompany Auto Assured to the Police Station to facilitate the processing of the Police Abstract.

Call any of the 24 Hour Rescue Hotlines
State your Membership Number and Vehicle Registration Number.
Provide accurate details of the Breakdown as requested by the Rescue Controller (Exact Crew to arrive and assist you.
Do not allow any strangers to tamper with your vehicle.
Delivery of fuel is free, but the cost of fuel is met by the Member.

Processing of Driver License Renewal
The service is limited to driver’s license renewal only.

Call Auto Assured Limited on 2711420/1, 2727914/5, 0722 -752543 or 0733-730763 to book for your renewal and for directions.
Please not that licensing renewal will only be provided subject to you delivering all the documentation & fees and collecting the renewed documentation from Auto Assured offices.
Allow three (3) working days for renewal and collect on the 4th working day.