1. Does Auto Assured membership cover the vehicle or the driver?
2. How do I pay for Auto Assured Membership and when am I covered?
3. How does your premium compare with other rescue organizations?
4. What happens if I break down and require assistance?
5. When I call for a Rescue how long will I have to wait before help arrives?
6. Does Auto Assured repair tyres?
7. Does  Auto Assured rescue crew  carry fuel, batteries and incur fuel cost in case of delivery?
8. Does provide Special tows?
9. For upcountry agents do we pay upfront or on invoicing?
10. In case of lapsed membership can he call and pay (renewal)?
11. In case of mechanical/electrical faults can we do repairs/ replacements?
12. In case of an accident and  the vehicle can  move on its own power, do you drive member’s car to his garage?
13. In case you are blamed by the Police for an accident does Auto Assured pay the cash bail and do they represent you in court?
14. In case of an accident injury to a third party does Auto Assured pay for the cost of Ambulance and Towing of the third party and car?
15. If one’s insurance cover is not through a broker/agent but direct, do you also report the claim to the insurance company?
16. How can I get a replacement Membership card?
17. I’ve changed cars, how do I effect the change in Auto Assured records?
18. I require my driver’s license renewed. How do I go about it?
19. I’m an existing member of Auto Assured. Can I renew my membership or buy membership for another vehicle at any of the Auto Assured Resellers?
20. On renewal of my Auto Assured membership, will I be issued with another membership card?
21. Does Auto Assured process TLB licenses, transfer of ownership of motor vehicle, replacement of lost logbooks or driver’s licenses and facilitate inspection of motor vehicles?
22. Do you offer garage assistance and facilitate taking vehicles for service?
23. What happens outside Nairobi in case of accident or breakdown?
24. What do you mean by Accident assistance?
25. Who is to blame in case of an accident?

Does Auto Assured membership cover the vehicle or the driver?
Auto Assured 24 Hour Road Rescue covers the vehicle with any driver so if your friends or family use the car they are covered too in the event they require assistance.

How do I pay for Auto Assured Membership and when am I covered?
Payment can be made by cheque or cash to Auto Assured, your insurance broker or agent or through any other Appointed reseller. Cover commences 24 hours after the premium is paid in full and membership form is completed and duly signed.

How does your premium compare with other rescue organizations?
With a one product, one price policy we are able to offer savings of between 30-40% on the range of services offered especially costs of towing and recovery, ambulance and Accident Management.

What happens if I break down and require assistance?
Simply call the 24-hour help line and Auto Assured Customer Service Officers will begin the rescue process. After checking membership details, the operator will confirm the exact location of your vehicle and will arrange for a rescue vehicle to be sent to the scene.

When I call for a Rescue how long will I have to wait before help arrives?
The average call out time is between 15 and 20 minutes, depending on the location of the member from the Central Business district and  movement of traffic.

Does Auto Assured repair tyres?
No. The Rescue crew  only do tyre changes but in cases where the spare wheel also has a problem we  will arrange to take it for repairs at the member’s cost.

Does  Auto Assured rescue crew  carry fuel, batteries and incur fuel cost in case of delivery?
Auto Assured rescue crew will  only carry  fuel if the member is going to refund after delivery but does not replace for the battery but instead you are referred to a dealer i.e. Chloride Exide for purchase at a member  discount. Does the rescue crew have funds for purchasing fuel at all times? Is the discount still applicable for the batteries?

Does provide Special tows?
Auto Assured has a well-trained and skilled staff of mechanics and based on  the assessment they give in regard to towing then we shall recommend for a  special tow if not the member shall utilize the services we offer i.e.  Straight tow or lift –tow. Isn’t it prudent to indicate who meets the cost of the special tow?

For upcountry agents do we pay upfront or on invoicing?
Auto Assured only facilitates but payment is discussed between member  and the third party agent

In case of lapsed membership can he call and pay (renewal)?
If membership has lapsed one can only be assisted if renewal is effected.

In case of mechanical/electrical faults can we do repairs/ replacements?
Repairs nor replacement of parts cannot be done at the scene but instead we ask the member to seek garage attention.

In case of an accident and  the vehicle can  move on its own power, do you drive member’s car to his garage?
Auto Assured does not drive members’ cars but can do so if very necessary but at the owner’s risk.

In case you are blamed by the Police for an accident does Auto Assured pay the cash bail and do they represent you in court?
Auto Assured does not pay fines neither do they represent the member in a court of law.

In case of an accident injury to a third party does Auto Assured pay for the cost of Ambulance and Towing of the third party and car?
Auto Assured only covers the cost if its involving the member and his car.

If one’s insurance cover is not through a broker/agent but direct, do you also report the claim to the insurance company?
Auto Assured in such scenarios reports the claim to the insurance Company.

How can I get a replacement Membership card?
By writing to the Customer Service Department via fax, email or letter. A replacement card will be issued within 3 working days at a cost of kshs. 300/-

I’ve changed cars, how do I effect the change in Auto Assured records?
By communicating to the Customer Service Department via fax, email or letter. A replacement card will be issued within 3 working days at a cost of kshs. 300/-.

I require my driver’s license renewed. How do I go about it?
By calling Auto Assured where the requirements will be communicated to you. You will then deliver the required document and fees to the office our offices on Lenana Road where the renewal will be processed within 3 working days and you will collect the renewed license from our offices. Can this turnaround time be reduced to 24 or 48 hours unless in exceptional circumstances e.g. IT downtimes at KRA offices?

I’m an existing member of Auto Assured. Can I renew my membership or buy membership for another vehicle at any of the Auto Assured Resellers?
Yes, this is possible.

On renewal of my Auto Assured membership, will I be issued with another membership card?
No, the membership card issued on inception remains valid.

Does Auto Assured process TLB licenses, transfer of ownership of motor vehicle, replacement of lost logbooks or driver’s licenses and facilitate inspection of motor vehicles?
Auto Assured will only process the renewal the member’s driver’s license.

Do you offer garage assistance and facilitate taking vehicles for service?
Auto assured only offers rescue services in the event of an accident, road side breakdown and vehicle theft neither do we recommend any garage for you. We do not take member’s vehicles for service.

What happens outside Nairobi in case of accident or breakdown?
In such an event Auto Assured facilitates the rescue by contacting its appointed agents though the client meets the cost of service to the agent.

What do you mean by Accident assistance?
This where you call Auto Assured in the event of an accident and we send a crew to the scene of accident to assist in accident procedures i.e. bring the police arrange for ambulance in case of injury, collect accident details for insurance purposes, assist one obtain a police abstract, Relay urgent messages to the family, Provide towing and recovery services if required, drop member and their passengers to one destination of their choice within Nairobi if the vehicle is disabled and .

Who is to blame in case of an accident?
This is the person seen by the police as responsible for causing the accident. Auto Assured will assist their members in both fault and non-fault accidents.